FAQs

Certain items may be restricted from ordering large quantities on laureldales.com.  Policy limits purchases to no more than six (6) units of any single item to a single customer in: • Beauty • Fragrance • Men's cologne • Men's grooming If you are experiencing issues placing an order for large quantities, please contact Customer Service. If you are a corporate client requiring assistance with office gift-giving, please contact Laureldale's Corporate Services. Our Corporate Service executives make office gift-giving simple and easy. Whether it be for holidays, company-wide recognition, or for that perfect gift for an outstanding client, our experts will...

We apologize for any inconvenience you may have experienced when entering your credit card information on our website. When placing an online order using your credit card, please ensure that you do the following: Select the correct card type from the drop-down on the “Payment & Billing” page. Enter the account number as it appears on your card, without any spaces or dashes. Enter all required fields on the order form, including telephone number and email address. If this does not rectify the problem, please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24...

How can I cancel my order? Online orders can be canceled within 30 minutes of placing the order. However, if you have chosen Same-Day Delivery, you only have 15 minutes to cancel your order. Please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week, but our automated phone system will allow you to cancel an order at any time as long as you are calling within an hour of placing your order. To utilize this feature, please follow the steps below: • Call +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24...

Order change timeframe In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders. • Online shipped orders: 30 minutes to change your order • Same-Day Delivery: 15 minutes to change your order • To make changes to your order, please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week. If you need a price adjustment or forgot to add a promo code, please contact us here. Please note that we offer price adjustments only within 14 days...

To add items to your Cart: • Click the desired item you would like to purchase and select the applicable product options, such as size, color, and quantity. • Click “Add To Cart.” • A pop-up box will appear to let you know the item was added to your Cart. On the pop-up box, you have two options: ○ A) The “Continue Shopping” button allows you to browse other items ○ B) The “Checkout” button initiates the checkout process • If your item qualifies for a bonus "gift with purchase," the bonus item will automatically be added to your Cart, and its...