FAQs
How can I change or cancel my laureldales.com order after it has been submitted?
Order change timeframe In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders. • Online shipped orders: 30 minutes to change or cancel your order • Same-Day Delivery: 15 minutes to change or cancel your order Changing your order After your order has been submitted, you have 30 minutes to change certain information: • Shipping information such as name, address, or phone number • Item color or size • Adding or removing items The following information cannot be changed once an order has been placed: • Payment method...
What do I do if I think my merchandise is defective?
Please contact Laureldale's Customer Service at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com to discuss your merchandise and your warranty. We're available 24 hours, 7 days a week.
What is an authorization hold?
Authorization holds occur when a purchase is made online or by phone. An authorization hold for the entire amount of the order is placed on your credit card when the order is confirmed. Once the merchandise ships, your credit card will be charged and the hold is removed. If you're using a debit card to make your purchase, we will request authorization from your bank for the transaction amount immediately after you click "submit". Your bank will place a hold on these funds in anticipation of receiving the actual withdrawal from your deposit account. We do not process the actual...
Can I get help with checkout?
Checkout Help Please follow these instructions for help with checkout: • Click on “My Cart” located at the top right of your browser. • Verify that your order is correct. • Enter any promo code that you may have. Don't have a promo code? Sign up for emails on sale events and special offers. • Verify your total. • Sign in to your account or continue as a guest. • Enter your shipping information. • Enter your billing information. • Choose your payment method. • Confirm your order. What is Verified by Visa? Laureldale's participates in Verified by Visa to...
Why is there a charge on my card if my order was cancelled?
What you are seeing is an authorization hold, not a charge. When you make a purchase, an authorization hold is placed on your card to secure the funds. Your account is charged only if and when the merchandise ships. If your order is canceled or did not go through, the hold will fall off your card. This usually occurs within 72 hours. However, your bank or credit card company ultimately determines when your funds will become available.