FAQs
What if I received my order damaged?
We apologize for the inconvenience if an item arrived damaged or defective. Please contact us anytime at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week to provide additional information so that we can further assist you.
Help placing an order
Our knowledgeable customer service representatives would be happy to help you place an order, answer your questions, and address any concerns! To receive help, please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.
Why was my laureldales.com order delayed or cancelled?
Your laureldales.com order may be delayed or canceled if: • The address and telephone number you provided for your credit card account do not match what your bank has on file. • You are shipping your order to an address other than your billing address. If either of these conditions applies to your order, you may be contacted by Laureldale's Customer Service for additional verification. If they are unable to reach you, your order may be canceled.
How can I cancel my order on laureldales.com?
To cancel your online order that has not been processed: • If you are signed in to your profile , click on the “My Order Status & History” link in the page footer. • Click on the “Order Details” link of the order you wish to cancel. • If you are a guest user, please click on “My Order Status & History” to utilize the “LOOK UP BY ORDER NUMBER” feature. • Click the “cancel order” link located under the payment information section on the “Order Details” page. • The cancel confirmation will appear. • Select “yes” to confirm that...
What are my payment options when placing an order on laureldales.com?
We accept the following payment options at checkout: • Laureldale's Gift Card • American Express • Visa • Mastercard • Discover • PayPal • Amazon Pay • Apple Pay • Bitcoin • Bitcoin Cash • PayPal • DAI • Diners Club • Dogecoin • Ethereum • Facebook Pay • Google Pay • Litecoin • Shop Pay • USDC • Venmo When using a gift card, please enter it before the use of your credit card. Otherwise, your credit card will be charged the full amount of your purchase. We do not accept the following payment options: • Checks • Money...