FAQs
Can I exchange merchandise that has been worn, used or altered?
No. We will not exchange items that have been: • Worn. • Washed. • Damaged. • Used. • Altered. • Returned without attached Laureldale's l-tags, designer tags and/or any accompanying materials that were originally included. All exchanges are subject to evaluation by Laureldale's. Please see tips below for keeping your items in exchangeable condition. Shoes • Shoes scuff very easily on any hard surface so be sure to try on shoes on carpet. Shoe boxes are also an important part of the product presentation and must be returned undamaged. Swimwear and lingerie • Please try on swim and lingerie over...
How can I obtain a new return label?
You can initiate your free* return and print your return label online! Just follow the steps below: Sign in to your profile and click on the “My Order Status & History” link on the left hand side of the page OR if you are a guest, you may look up your order with your order number. Click on the “Order Details” link of the order you wish to return. Select item(s), quantity, reason for return, and refund method if applicable. Verify email address. Click “Continue.” Verify and submit your return. Print out the confirmation page and shipping label. Include the...
How do I exchange an item purchased on laureldales.com?
Merchandise purchased on laureldales.com can be exchanged within 14 days of shipment by using our online return tool for a credit and then placing a new online order or by calling our customer service center at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week. Please note: • If your item to be exchanged was received as a gift , we will mail you a gift card after Laureldale's receives your return. To make your exchange: Mail your packing slip/invoice with the bar code attached along with the item to be exchanged. Our Sales Associate will...
How do I exchange merchandise that has Laureldale's l-tags and/or manufacturer’s tags?
Merchandise should be exchanged: • New and unused. • With Laureldale's l-tags and designer garment tags still attached. • With any accompanying materials that were included in the original, such as: • Belts and other accessories. • Designer packaging, including: • Authenticity cards. • Dust bags. • Leather tags. Merchandise may not be accepted and your credit may be forfeited if tags are missing or garments are damaged, soiled or altered. If merchandise is not accepted, it may be redelivered to you.
How can I process my return online?
Visit this link for easy returns online