FAQs
Returns & Exchanges: Returning by Mail
Most laureldales.com items can be returned by mail, with original proof of purchase. For information about items with return restrictions, Click Here. Returning/Exchanging an Item Please fill out the Merchandise Return Form on the back of your invoice and include the reason for the return. Send the package via UPS or insured U.S. Postal Service to the address indicated on your packing slip. Shipping and handling charges are not refundable. Once we receive your return, credit will be issued in 1 business day. Depending on your bank's processing time, it may take a few more days to reflect on your...
What is the return and exchange policy?
WE LOVE YOUR LOOK (BUT WE WON'T HOLD YOU TO IT). Bought it but don't love it? That's OK. We've all been there. You'll have 14 days to return most Laureldale's purchases for a refund, as long as your purchase is still in saleable condition. The Final Offer items must be returned within 30 days of the purchase date. Some departments, such as Designer Apparel dresses, have special return policies, which are linked here . While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same. Remember - we offer...
Are there shipping fees associated with my order?
Shipping fees are determined by the merchandise total of your order. United States shipping (includes military addresses & U.S. territories)* Pretax Total Standard Shipping FREE Under $25.00 $6.00 $25.01-$50.00 $8.00 $50.01-$75.00 $100.00 $75.01-$100.00 $11.00 $100.01-$149.99 $13.00 $150.00 and up FREE Same-Day Delivery* Add $20 to the Standard Shipping Rate Premium Delivery* Add $12 to the Standard Shipping Rate Express Delivery* Add $20 to the Standard Shipping Rate ShopRunner FREE 2-day Free for ShopRunner member * Orders shipping to P.O. boxes, military addresses & U.S. territories can only be shipped via Standard Shipping. The minimum purchase amount does not include gift...
How do I return to a vendor?
You can find specific return instructions on your shipment invoice. If you’re unable to locate the return instructions, call Customer Service at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.
How do I return a gift purchased on laureldales.com?
Gifts purchased online can be returned through mail at any time after purchase. Returning by Mail Follow these simple: Look up your order and select the "Yes" button next to the "Is this order a gift?" Enter your zip code and click the "Find My Order" button. Click the "Return Items" button, fill out the form, then verify and submit your return. Print out the confirmation page and shipping return label(s). Include the confirmation page inside the package along with the invoice or gift receipt. Affix the shipping label to the outside of the box (each label can be used...